Zoho Desk

Zoho Desk centralizes your support tickets and helps you resolve issues faster. We’ll:

1. Help Desk Setup: Configure departments, SLAs, and escalation rules tailored to your support model

2. Multi-Channel Support: Integrate email, chat, phone, and social channels into a single ticketing system

3. Automation Rules: Create workflows, macros, and assignment rules to route tickets automatically

4. Agent Training: Teach your team to use the help desk interface, handle tickets efficiently, and track key metrics